British Food Depot Reviews

If I had the option to give this company a negative star rating, I definitely would. I just got a shipment of Easter treats, and one of the Lucozade cans was crushed, soaking everything in the box. It turned into a huge, soggy, sticky, orange disaster that was literally dripping when I picked it up. This wasn’t UPS’s fault; the blame lies with the careless folks packing in the warehouse who just tossed everything in there. There wasn’t even a quality control sheet included, which says a lot. When I reached out to them with pictures of the mess, they told me to send back the damaged items. Seriously? You expect me to somehow return the soaked cardboard and ruined candy in a magical, leakproof box? Give me a break! Over $100 wasted with no effort from them to refund my cash or offer rewards points for my next buy. This company has ZERO ACCOUNTABILITY and the absolute worst customer service I’ve ever faced. I’ve spent a ton of money in the past supporting their small business, but lesson learned. Never again.

If I could give this company a negative number of stars, I would. I just received a box of Easter candy and one of the Lucozade cans inside the box had been crushed and had soaked into everything, turning it into a big, soggy, sticky, orange mess that was literally dripping when I picked it up. It wasn't UPS's fault. The fault lay with the careless packers in the warehouse who'd thrown everything in the box. There wasn't even a quality control sheet in there, for obvious reasons. When I contacted them with photos of the mess, they told me to return the damaged items. Really? You want me to somehow mail back the soggy, soaked cardboard and ruined candy in a magical, leakproof box? Give me a break! $100+ down the drain with no attempt by them to refund my money or give me rewards points towards my next purchase. This company shows ZERO ACCOUNTABILITY and the worst customer service I've ever encountered. I've spent so much money in the past buying their merchandise, wanting to support a small business. Lesson learned. Never again.

We got 8 Easter eggs, but 3 of 'em came damaged. We've shot off three emails along with some pics. Still no reply. Wouldn't recommend this place.

We ordered 8 easter eggs. 3 arrived broken.
We have sent three emails and pictures.
No response. Not recommended

I dropped over $42.00 on stuff that never showed up. They sent the items to the wrong place, and when I reached out, they just ghosted me. I even requested they send the items to the right address, but no one has gotten back to me. It's been more than 2 months, and I'm still waiting on a refund or a replacement. Looks like I’ll have to dispute the charges with my credit card company.

I spent over $42.00 on items I never received. The items were sent to the wrong address, and when I informed them, they stopped responding to my email. I even asked them to send the items to the correct address, and no one has responded. It's been over 2 months, and I'm yet to get a refund or replace the items. I will have to dispute the charges through my creditor.

These items are the real deal and come at a good price. Plus, the shipping is super quick!

The products are genuine and they are affordable. The delivery is rapid

I came across a review that gave this company a pretty low score. As a first-time buyer, I noticed a mix of opinions about them, but I thought, why not give it a shot? Here’s how it went for me:
I placed my order right before the holidays and made a little blunder, so I had to contact their customer service through email. They got back to me quickly, and the problem was sorted out on the first try.
Today, on 1/3/2022, I got my order, and I was really impressed with how well everything was packed. The glass jars were individually wrapped in loads of bubble wrap. We dove into the perishable goodies (like crisps and chocolate) right away, and they were delicious. Overall, I’m really happy with my experience and will surely be placing another order soon. I might even sign up for their monthly Brit-Pack subscription! It’s a bummer to hear someone had a bad experience, but I can’t complain about mine at all. Enjoying my taste of home as we speak! Cheers!

The last review I read rated this company very low. I am a first-time customer and had seen mixed reviews for them but I decided to give them a try. Here's my experience:
I placed my order close to the holidays and made a mistake and had to reach out to their customer service via email. The turnaround time was very good and the issue was resolved on the first contact.
I just received my order today 1/3/2022 and I was impressed by the careful way the order was packed. The glass jars included in the order were well wrapped individually in plenty of bubble wrap. We tried the perishable items right away (Crisps/Chocolate etc) and they tasted great. I was impressed overall by my experience and will definitely be ordering again. I may even subscribe to their monthly Brit-Pack subscription! Sorry to hear someone had a negative experience but I can't fault my order at all. Enjoying my taste of home as we speak! Cheers!

This company has a ton of negative feedback, and honestly, it’s for a solid reason! I got a decent-sized box of Christmas chocolates, and I was happy to get them pretty fast. But when I opened the box, I noticed that a bunch were way past their expiration date. The Galaxy bars, Aeros, and Yorkies were hard as rocks, dusty, and had a weird white coating, plus they tasted awful. The British Food Depot is peddling old, stale junk pretending to be fresh. I’m never ordering from them again. Total scammers.

This company has a lot of bad reviews, and for very good reason! I ordered a good-sized box of Christmas chocolates, and was pleased to receive them pretty quickly. Unfortunately, upon opening them, I saw that many were very well past their sell-by date. The Galaxy bars, Aeros, and Yorkies were rock hard, dusty and white, and tasteless. The British Food Depot are selling stale old crap passed off as new. Never again will I order from them. They're scammers.

Dropped £37 on items to ship to my partner in Pennsylvania. They took my cash and then claimed the address couldn't be verified. I double-checked it, and it's spot on, but I can't get any reply when I reach out to them. Feels like I've been conned.

Spent £37 on stuff to send to my partner in Pennsylvania. Took my mo ey and then said sorry address can't be authorised, well I checked it and its correct but I can't get a response when I messaged them. I feel I've been scammed.

Their prices are steep, and the shipping fees are outrageous. My first order took longer than they said it would, but it was packed decently, and the items were what I expected. For the second order, they reached out to inform me that a few heavy items were unavailable, so I requested a partial refund on the shipping. When I placed the order, the shipping cost was supposed to be based on weight. However, BFD claimed it was determined by the total price (the pricier the item, the higher the shipping). I even sent them screenshots proving it was weight-based and suggested lowering the order value to cut down on shipping costs according to their own claim. They flat-out refused to adjust the shipping, so I ended up canceling the order. I thought I’d give them another shot, but they hadn’t even started preparing my order two weeks later, so I canceled again. Communication is terrible. Be prepared to wait at least three days for a reply, and that’s if you’re lucky.